How to Log a Support Request with 247 Networks Ltd.
What you will need:
- Your company Client ID
- Your contact information
(email and phone number)
- Classify the type of support
you are requiring:
Categories: |
- Application
Development
- Network
- Server
- Backup/Restore
- Computer
Issues
|
- Printing
- Internet
(Email, Web, ISP)
- Hardware/Software/User
setup
- Virus
Related
- Training/Information
- Other
|
- As much relevant detail
as you can provide to assist us in solving the problem:
- When or how often the
problem occurs.
- When you first noticed
the problem.
- Any
recent (hardware/software) additions/changes we may not be aware of.
- Please be aware that we do
not directly support any custom or non-standard software, however we
do provide "best effort" support for them. We do provide basic support for
standard business software. Standard software includes
programs such as MS Word, Excel, Outlook, Internet Explorer,
Anti-Virus/Spyware, Acrobat and WinZip.
Where to go next:
|